Frequently Asked Questions

SalesScript is an AI-powered platform that analyzes your sales demo recordings. Upload a recording and get automatic transcription, speaker separation, customer question extraction, objection detection, and pitch script generation — all in minutes.

Upload your audio or video recording. Our AI transcribes the conversation, separates speakers (rep vs. customer), identifies key moments like objections and questions, and extracts the winning pitches. You get a complete playbook with scripts and insights.

SalesScript supports MP3, WAV, MP4, and MOV files up to 500MB. The recording can be of any length, though we recommend 5-60 minute demos for best results.

Our AI transcription accuracy is over 95% for clear audio. Speaker separation accuracy depends on audio quality, but typically exceeds 90% for recordings with distinct voices. Accents and background noise may affect results.

SalesScript offers a Free plan to get started. Paid plans start at $29/month for Basic with 2 hours of transcription. Pro at $79/month includes 10 hours and priority processing. Enterprise at $199/month offers unlimited transcription.

Yes, you can cancel your subscription at any time from your billing page. Your plan remains active until the end of the current billing period, and you won't be charged again.

Yes. Your recordings and transcripts are encrypted and stored securely. We do not use your data to train AI models. You retain full ownership of all content you upload. See our Privacy Policy for details.

Sales demo calls, product demonstrations, onboarding calls, and discovery sessions all work great. The best results come from recordings with clear audio from both speakers and minimal background noise. Zoom, Google Meet, and Teams recordings all work well.

Most recordings are analyzed within 5-15 minutes depending on length and server load. You'll receive a notification when your analysis is complete. Pro users get priority processing for faster results.

Absolutely. SalesScript is designed for teams. Share scripts and insights with your team, build a pitch library from your best calls, and use the customer focus heatmap to understand what questions buyers ask most.

Refunds are considered on a case-by-case basis. Annual plan subscribers can request a full refund within 14 days of purchase. Monthly plans may receive a refund for the current month if requested within 48 hours of charge. Contact support to request a refund.