Terms of Service

Last updated: October 02, 2026

1. Acceptance of Terms

Welcome to SalesScript ("SalesScript", "we", or "us"). SalesScript is a company incorporated under the laws of the United States. These Terms of Service ("Terms") govern your access to and use of our AI-powered sales demo analysis platform, including transcription, speaker separation, objection detection, and pitch script generation, available at https://salesscript.tech (the "Service").

By creating an account, subscribing to any plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of Service

SalesScript provides an AI-powered platform that analyzes sales demo recordings you upload and generates transcripts, conversation analyses, objection handlers, and pitch scripts. The Service is a cloud-based software-as-a-service (SaaS) product delivered over the internet.

This Service is a digital, intangible product. Access is granted immediately upon payment confirmation. Due to the immediate delivery nature of digital services, refunds are subject to specific limitations — see Section 7.

AI Model Disclosure: This Service uses third-party AI model providers, including OpenAI, Anthropic, and Google Cloud AI services for speech-to-text transcription and text analysis. The performance and availability of the Service may be affected by these providers' operational status. Significant disruptions will be communicated to users promptly.

3. Account Registration

Creating an account requires accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity occurring under your account
  • Notifying us immediately of any unauthorized use at security@salesscript.tech
  • Ensuring your billing email address remains valid

If you register on behalf of a company or organization, you confirm you are authorized to bind that entity to this agreement.

4. Subscription Plans

SalesScript offers subscription plans for access to the Service. Current plan details and pricing are available at our Pricing page.

We reserve the right to modify plan features or introduce new plans at any time. Price changes are governed by Section 5.1.

5. Billing and Payment

5.1 Auto-Renewal Authorization

By providing a payment method and subscribing to a paid plan, you expressly authorize SalesScript to charge your payment method on a recurring basis for the corresponding subscription fee. This recurring authorization remains in effect until you cancel your subscription per Section 6.

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. Annual subscribers will receive a reminder before renewal.

5.2 Taxes

Unless otherwise stated, all prices are exclusive of applicable taxes (including VAT, GST, sales tax, etc.). Where required by law, we will collect and remit such taxes.

5.3 Payment Processing

Payment card data is processed exclusively by our PCI-DSS-compliant payment processor — Waffo Pancake — and is never stored on our servers. All transactions are secured through Waffo (primary) or Creem (backup).

6. Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time via one of the following methods:

  • Online (recommended): Account Settings → Subscription → Cancel Subscription
  • Email: Send a cancellation request from your registered email to cancel@salesscript.tech

Cancellation takes effect immediately. A confirmation email will be sent within 10 minutes.

6.2 Effect of Cancellation

  • Your subscription remains active until the end of the current billing period
  • No further charges will be made after cancellation
  • Account data will be retained for 90 days following cancellation, then deleted per our Privacy Policy

7. Refund Policy

7.1 General Policy

Due to the immediate delivery and intangible nature of our digital Service, subscription fees are generally non-refundable, except in the following circumstances.

7.2 Refundable Circumstances

  • 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of initial charge, provided usage does not exceed 10% of the plan's transcription allocation
  • Duplicate Charges: Full refund for charges resulting from billing errors
  • Verified Service Interruption: Pro-rated refund or service extension for outages exceeding 72 hours caused by us
  • Statutory Rights: Refund or cancellation rights under applicable law (e.g., EU/UK 14-day cooling-off period) are preserved

7.3 How to Request a Refund

Send refund requests to refunds@salesscript.tech with your account email, transaction ID, and reason. We confirm receipt within 2 business days and process eligible refunds within 5–10 business days.

7.4 Non-Refundable Items

  • Used subscription period fees (except per Section 7.2)
  • Annual plan refunds requested more than 30 days after initial purchase
  • Accounts terminated for violation of these Terms or the Acceptable Use Policy

8. Billing Disputes

If you believe a charge is in error, please contact us at billing@salesscript.tech before contacting your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of Output

Subject to these Terms, AI-generated content (transcripts, analyses, pitch scripts — "Output") produced from your inputs belongs to you. You may use Output for any lawful purpose consistent with Section 10.

9.2 Input Content License

By submitting content to the Service ("Input"), you grant SalesScript a limited, non-exclusive license solely for the purpose of providing the Service to you. We will not use your Input to train AI models without your explicit consent.

9.3 Third-Party AI Model Dependency

This Service uses third-party AI model providers including OpenAI, Anthropic, and Google Cloud AI. Output may be influenced by these providers' models. We do not guarantee specific output quality and are not liable for content generated by third-party models.

9.4 AI Output Accuracy Disclaimer

⚠️ AI Output Accuracy Disclaimer: AI-generated content may contain inaccuracies, incompleteness, or outdated information. Do not rely on AI output for legal, medical, financial, or other professional advice. Always verify with a qualified professional before taking action based on AI content.

10. Acceptable Use Policy

10.1 Permitted Uses

You may only use the Service for lawful purposes consistent with these Terms, including personal productivity, business automation, research, and development activities.

10.2 Prohibited Uses

You agree not to use the Service to:

  • Generate illegal, defamatory, harassing, or fraudulent content
  • Generate, distribute, or assist in creating deepfake content — AI-synthesized audio, video, or images impersonating real individuals or intended to mislead viewers about source or authenticity
  • Generate content involving the sexualization of minors or that violates child protection laws
  • Create malware, phishing content, or cyberattack tools
  • Infringe any third party's intellectual property or privacy rights
  • Bypass or interfere with the Service's security features
  • Resell, sublicense, or provide access to the Service to third parties without prior written approval
  • Violate any applicable law, regulation, or card network rules

10.3 AI-Specific Prohibitions

In addition to the above, given the AI nature of this Service, you expressly agree not to:

  • Use the Service's input, output, model responses, or any derivative data to train, fine-tune, benchmark, distill, or otherwise develop any artificial intelligence or machine learning model that directly or indirectly competes with SalesScript or any product of SalesScript
  • Systematically crawl, extract, or collect model outputs at scale for any purpose beyond your authorized personal use
  • Represent AI-generated content as the work of human professionals (e.g., licensed physicians, attorneys, or financial advisors) in contexts where such misrepresentation could cause harm

11. Data, Privacy, and Security

Your use of the Service is governed by our Privacy Policy. Payment card data is processed exclusively by our PCI-DSS-compliant payment processor (Waffo Pancake) and is never stored on our servers. Account data is retained for 90 days following account deletion, then deleted per the Privacy Policy.

12. Disclaimer and Limitation of Liability

12.1 Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or AI output accuracy.

12.2 AI Output Disclaimer

⚠️ AI Output Disclaimer: The Service's AI output may be inaccurate, incomplete, or outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with a qualified professional before acting on AI-generated content.

12.3 Limitation of Liability

To the maximum extent permitted by applicable law, SalesScript is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

13. Term and Termination

These Terms remain in effect for the duration of your use of the Service. We may suspend or terminate your account if you materially breach these Terms, engage in fraud, or are required by law to do so. If we terminate for reasons not attributable to your breach, you will receive a pro-rated refund for any pre-paid, unused period. You may delete your account at any time by contacting support@salesscript.tech.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Before initiating formal proceedings, please contact us at legal@salesscript.tech to attempt informal resolution. Unresolved disputes shall be submitted to binding arbitration in the United States under the rules of the American Arbitration Association.

15. General Provisions

We may update these Terms at any time. Material changes will be communicated at least 14 days in advance via email before they take effect. Continued use constitutes acceptance of revised Terms. If any provision is found invalid, the remaining provisions remain fully effective. These Terms, together with the Privacy Policy, constitute the complete agreement between you and SalesScript.

16. Contact Information

For questions about these Terms or billing, contact us at:

Using the Service or checking "I agree" at checkout signifies that you have read and agree to these Terms.

Last updated: October 02, 2026 · SalesScript · https://salesscript.tech