Privacy Policy

Last updated: October 02, 2026

1. Data Controller

The data controller for this Service is:

  • Company Name: SalesScript
  • Registered Address: United States
  • Privacy Contact Email: privacy@salesscript.tech
  • Data Protection Officer: Not applicable

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email, display name, password (encrypted)
  • Payment Information: Transaction amount, payment status. We do not store complete card numbers — card data is processed by our payment provider (see Section 5)
  • Communication Records: Emails, support tickets, and feedback you send to our team
  • Uploaded Content: Audio and video recordings you upload for analysis, along with their transcripts and generated analyses

2.2 Information We Collect Automatically

  • Device and Network: IP address, device model, operating system, browser type, timezone
  • Usage Behavior: Page visits, feature usage, operation logs, session duration
  • Log Data: Request timestamps, error logs, performance data
  • Transcription Usage: Minutes of audio transcribed, for quota management

3. How We Use Your Information

Purpose Legal Basis
Providing and maintaining the ServiceContract performance
Billing and payment processingContract performance
Customer supportContract performance / Legitimate interests
Service notifications (billing, security, policy updates)Legitimate interests
Security and fraud preventionLegitimate interests
Product improvement and analyticsLegitimate interests
Legal complianceLegal obligation
Marketing communications (optional)Your consent

We may aggregate or de-identify data for statistical analysis. Such data cannot be linked to a specific individual.

4. Cookies and Tracking Technologies

Type Purpose Can be Disabled
Strictly NecessaryMaintain login, core functionalityNo
FunctionalLanguage preferences, personalized settingsYes
AnalyticsAnonymous usage statistics, product optimizationYes
Marketing (optional)Targeted advertising and performance measurementYes

We use analytics tools including Google Analytics. You can adjust preferences via your browser settings or our cookie management center.

5. Sharing and Disclosure of Personal Information

We do not sell your personal information, including as defined under applicable laws such as CCPA. We share information only in the following circumstances:

  • Service Providers: Cloud computing, payment processing, customer support, and analytics vendors, bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS-compliant payment processor — Waffo Pancake — and is never stored on our servers.
  • AI Service Providers: Speech-to-text and text-analysis providers (OpenAI, Anthropic, Google Cloud AI) process content you submit solely to deliver the Service
  • Legal and Regulatory Requirements: As required by law, court order, or legitimate government request
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, with advance notice and continued protection obligations
  • With Your Consent: For any other purpose, only with your explicit prior consent

6. Data Security Measures

  • Transmission Encryption: TLS / HTTPS
  • Storage Security: Passwords and sensitive data are encrypted or hashed
  • Access Control: Principle of least privilege; employees sign confidentiality agreements
  • Regular Security Audits: Periodic security audits and vulnerability scans

In the event of a security incident affecting your rights, we will notify you and relevant regulators within 72 hours of discovery. Please keep your account credentials secure and do not share them with others.

7. Data Retention

Data Type Retention Period Upon Expiry
Account InformationDuring active period; 2 years after account deletionDeleted or anonymized
Transaction Records7 years (tax/accounting compliance)Deleted or archived
Support Records3 yearsSecurely deleted
Security Audit Logs12 monthsSecurely deleted
Recordings, Transcripts, and AnalysesUntil deleted by user or account is deletedDeleted within 30 days of account deletion

8. Your Data Rights

To exercise the following rights, contact us at privacy@salesscript.tech. We will process requests within 30 calendar days.

Right Description
Right to KnowUnderstand what data we collect and how we use it
Right to AccessObtain a copy of your personal data
Right to RectificationCorrect inaccurate or incomplete information
Right to ErasureRequest deletion of your data under specific conditions
Right to Restrict ProcessingPause data processing under specific circumstances
Right to Data PortabilityReceive your data in a machine-readable format
Right to ObjectObject to processing based on legitimate interests or marketing
Right to Withdraw ConsentWithdraw consent for processing based on consent

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.

9. Marketing Communications and Opt-Out

With your consent, we may send marketing information via email, SMS, or in-app notifications. You can opt out at any time by clicking the "unsubscribe" link in any email, disabling marketing notifications in your account settings, or contacting us. Opting out does not affect service-related notifications (billing, security, policy updates).

10. International Data Transfers

Our servers and partners may be located in the United States and Singapore. When data is transferred internationally, we protect it through:

  • Data Processing Agreements incorporating EU Standard Contractual Clauses (SCC)
  • Transfers only to recipients providing equivalent protection levels
  • Other safeguards such as adequacy decisions or Binding Corporate Rules where applicable

11. Protection of Minors

This Service is intended for users who are at least 18 years old. We do not knowingly collect information from individuals below this age. If you believe your child has provided us with personal information, please contact us immediately at privacy@salesscript.tech, and we will promptly delete such data.

12. Third-Party Links and Services

This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we directly collect. We are not responsible for the data practices of third parties, and we recommend reviewing their policies before using their services.

13. Changes to This Policy

If we make material changes to this Policy, we will notify you at least 15 days in advance via platform announcement or your registered email address, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the revised Policy.

14. Contact Us

This Privacy Policy is for informational purposes only and does not constitute legal advice. We recommend consulting a qualified legal professional familiar with your target market before official publication.

SalesScript · https://salesscript.tech